If you have purchased your article from our online shop, then please proceed as follows:
Simply attach your return label to your parcel and send to the following address:
SANDFOX Ltd.
Deutzer Freiheit
72 50679 Köln-Deutz / Germany
If you do not have a return label, then just contact our customer service team at [email protected], who will gladly send a new one out to you, so that you do not incur any costs to send back your item.\
Please specify your preferred method of reimbursement (repair, refund or a replacement article). Please note, however, that our complaints department can only decide on how to handle your case (repair, refund or a replacement article) after reviewing the article. We also reserve the right to reject a claim if the warranty period of 2 years has expired, or if there are no defects present with regards to the material or workmanship.
If you purchased your items from a store or retailer, please use these as your direct points of contact.
Please note that the article must be sent to us in order to make a decision on your claim. If you are unable to send the damaged item to us whilst travelling, then please contact our service team at [email protected].
